‌Effective Date: October 13, 2026‌

Welcome to the privacy policy of ICONIC ELECTRONICS PTY LTD, a trusted electronics retail service provider registered at New South Wales 2753, Australia. This document is designed to clearly explain how we collect, use, store, disclose and protect your personal information when you access and use our e-commerce website available at www.iconicelectronicsltd.com, interact with our customer service team, place orders for our electronics products, or participate in any of our platform-related services. We take your data privacy extremely seriously, and we have formulated this policy in full compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as other applicable global data protection regulations for our international customers. We encourage you to read this policy thoroughly to understand our practices regarding your personal data, as accessing and using our website and services constitutes your explicit acknowledgement and agreement to the terms outlined in this document. If you have any questions, concerns or requests related to your personal information, you can contact our dedicated data protection officer at [email protected], or reach our customer support team via telephone on +61 2 4588 5318‌ during our operating hours from 9:00 AM to 5:30 PM Australian Eastern Standard Time, Monday to Friday.

1. Information We Collect From You

We only collect information that is necessary to deliver, improve and secure our e-commerce services, and we never gather personal data without your explicit consent where required by law. The categories of information we may collect include the following:

1.1 Information You Provide Voluntarily

When you create an account on our website, place a product order, sign up for our marketing newsletter, submit a product review, contact our support team, or participate in a promotional campaign, you may directly provide us with specific personal details. This information includes your full legal name, residential or delivery address (including postcode), valid email address, contact phone number, payment information including credit card details, billing address, and the specific preferences you share with us regarding electronics product categories, delivery instructions, or service customisation requests. For customers who choose to submit product feedback or participate in our user research programs, we may also collect any additional content you voluntarily share in your communications with us, such as your product usage experience, suggested improvements for our website, or specific needs for after-sales support.

1.2 Automatically Collected Technical Information

When you browse and interact with our website, our servers automatically record certain technical data from your device to ensure the stability, security and optimisation of our platform. This information includes your device’s unique identifier, IP address, browser type and version, operating system details, language settings, the timestamp of your access, pages you view on our site, links you click on, search queries you submit on our platform, the duration of your visit, and the referring website address that directed you to our electronics store. We also use first-party and authorised third-party cookies to collect this non-identifiable or de-identified browsing data, which helps us understand how users navigate our website, optimise product display layouts, and prevent fraudulent access activities.

1.3 Information From Authorised Third Parties

To complete your order processing, verify your identity, and prevent payment fraud, we may receive limited supplementary information from trusted, legally compliant third-party partners. These partners include authorised payment gateway providers who confirm the validity of your payment details, shipping and logistics partners who share delivery status updates for your orders, anti-fraud service providers who help us verify account identities to avoid unauthorised transactions, and social media platforms if you choose to connect your account on our website via a third-party social login service. We never purchase, collect or access personal information from unauthorised third-party data brokers, and all information we receive from external sources is processed in full accordance with applicable privacy laws.

2. How We Use Your Collected Information

All your personal information is used for purposes that are directly related to providing you with a high-quality, secure and convenient e-commerce shopping experience. The core use cases for your data include the following:
First and foremost, we use your information to process, fulfil and track your product orders. This includes verifying your identity before processing a payment, sharing necessary delivery details with our logistics partners to ensure your electronics products are shipped to your designated address accurately, sending you real-time order status updates via email or SMS, processing return, refund and exchange requests in line with our store policies, and providing you with timely after-sales technical support for the electronics products you purchased from us. Without this core information, we would not be able to complete your purchase transaction or deliver the products you have ordered.

Second, we use collected data to continuously improve our website performance and user shopping experience. By analysing browsing behaviour and user preferences, we can optimise our product display structure, recommend relevant electronics products that match your interests, fix technical glitches on our platform, and adjust our website design to make navigation smoother for all visitors. For example, aggregated de-identified browsing data helps us identify which product categories our customers show the most interest in, so we can stock more of those in-demand electronics items and adjust our inventory planning accordingly.

Third, we use your contact information to send you important service-related notifications. These messages include updates to our terms of service, changes to this privacy policy, alerts about product safety recalls for items you purchased, security notifications related to your user account, and responses to the customer support queries you submit to our team. These service notifications are critical to protecting your rights as a customer, and you will not be able to opt out of receiving these non-promotional operational messages as long as you maintain an active account on our platform.

Fourth, with your explicit opt-in consent, we may send you personalised marketing communications, including our latest product launch announcements, exclusive discount offers, seasonal promotional event information, and tutorials and tips for using different electronics products. You have the full right to unsubscribe from these marketing messages at any time, by clicking the one-click unsubscribe link at the bottom of every marketing email, or by sending us a notification via email to [email protected]. We will process your unsubscription request within 3 working days, and we will never send you unsolicited marketing messages after your opt-out is confirmed.

Finally, we use your information to enforce our website terms of service, prevent fraudulent transactions, detect and block malicious access activities that threaten the security of our platform and other users, resolve disputes between users, and comply with our legal obligations under relevant Australian and international regulations.

3. How We Share Your Personal Information

ICONIC ELECTRONICS PTY LTD never sells, rents or leases your personal information to unrelated third parties for their own marketing purposes under any circumstances. We only share your necessary personal data with trusted third parties when it is required to complete the services you have requested, or when we are legally obligated to do so. The limited scenarios where data sharing may take place include:

• ‌Trusted Service Providers‌: We share necessary information with our vetted operational partners who help us run our e-commerce platform, including authorised payment processing companies, logistics and shipping providers, cloud storage service providers that host our website data, email delivery service providers, IT maintenance teams, and professional auditors who conduct regular compliance checks for our business. All these third-party service providers are required to sign strict data processing agreements with us, which mandate that they can only process your personal information strictly in line with our instructions, and they are prohibited from using your data for any other unrelated purposes. We also require all these partners to implement equivalent data security measures to protect your information.
• ‌Legal and Regulatory Requirements‌: We may disclose your personal information if we are required to do so by a valid court order, government regulatory investigation, law enforcement request, or to protect our legal rights, property safety, and the personal safety of our staff, platform users and the general public. We will only disclose the minimum scope of information that is legally required, and we will verify the legitimacy of all official information requests before releasing any user data whenever permitted by law.
• ‌Business Transaction Transfers‌: In the event that our entire business or a part of our assets are acquired by, merged with, or transferred to another business entity, your personal information stored on our platform will be included in the transferred business assets. We will require the new business entity to continue to abide by the terms of this privacy policy to protect your data rights, and we will send you a clear notification via email to inform you of any changes to data controller identity that may affect your privacy rights.

4. Data Storage and Security Protection

ICONIC ELECTRONICS PTY LTD stores all your personal information on encrypted, physically secured cloud servers located in certified data centres within Australia, or in jurisdictions that are recognised by the Australian Privacy Principles as providing adequate levels of personal data protection. We implement a multi-layered data security protection system that combines technical, administrative and physical safeguards to prevent unauthorised access, disclosure, modification, accidental loss or malicious destruction of your personal information. These protection measures include end-to-end SSL encryption for all payment and personal data transmission on our website, regular automatic data backup operations, role-based access control that limits the number of our employees who can access your personal information to only those staff members who require the data to complete their job duties, regular staff privacy and data security training, and quarterly third-party security vulnerability scans and penetration testing for our platform.

We will only retain your personal information for as long as it is necessary to fulfil the purposes for which we collected it, including completing any pending orders, resolving any ongoing disputes or claims, and complying with our legal record-keeping obligations under Australian tax and commercial regulations. For example, we will retain order related transaction records for a minimum of 7 years as required by Australian taxation laws, and we will delete or anonymise your account personal data within 30 days after you permanently close your user account on our platform, unless we are legally required to retain specific records for a longer period.

5. Your Data Rights and Choices

Under applicable privacy laws, you have a series of legally protected rights regarding your personal information that we hold. At ICONIC ELECTRONICS PTY LTD, we respect all these rights and provide you with convenient, free channels to exercise them:

1. ‌Right of Access‌: You can submit a request to obtain a complete copy of all the personal information we hold about you, including details about how we have used and shared your data in the past.
2. ‌Right of Correction‌: If you find that any of the personal information we hold about you is incomplete, inaccurate or out of date, you can request us to correct and update that information at any time, which you can also do directly in the account settings page of our website.
3. ‌Right of Erasure‌: You can request us to delete all or part of your personal information stored on our system, as long as there are no pending order transactions, unresolved disputes, or legal obligations that require us to retain your data.
4. ‌Right to Restrict Processing‌: You have the right to request us to temporarily suspend the processing of your personal information under specific circumstances, such as when you contest the accuracy of the data we hold, or when you object to our processing activities.
5. ‌Right to Data Portability‌: You can request us to provide your personal data in a structured, machine-readable standard format, so that you can transfer the data to another service provider.
6. ‌Right to Object‌: You can object to our processing of your personal information for direct marketing purposes, or for purposes based on our legitimate interests, at any time free of charge.

To exercise any of the above rights, you can send your request to our dedicated data protection team at [email protected], or call our support line on +61 2 4588 5318‌. We will respond to your verified identity request within 30 calendar days, and we will not charge you any processing fee for reasonable access or data rights requests. If your request is complex or involves a large volume of data, we may extend the response period for a maximum of 2 additional months, and we will notify you of this extension in advance.

6. Protection for Minors

Our e-commerce website and services are designed for use by adults who are at least 18 years old, or persons who have reached the age of majority in their jurisdiction of residence. We do not intentionally collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with their personal information without your consent, please contact us immediately via our official contact channels. Once we confirm that we have inadvertently collected personal data from a minor, we will take immediate action to delete that information completely from all our storage systems.

7. Third-Party Links

Our website may contain hyperlinks to external third-party websites, such as product review platforms, payment gateway portals, or partner brand official websites. Please note that these external websites operate independently from ICONIC ELECTRONICS PTY LTD, and they have their own separate privacy policies and terms of service. We do not exercise any control over the data collection and processing practices of these third-party sites, and we cannot take any responsibility for the security or privacy protection standards of those external platforms. We recommend that you read the privacy policy of every website you visit after leaving our platform carefully before you provide any personal information to them.

8. Updates to This Privacy Policy

We may make necessary updates to this privacy policy from time to time to reflect changes in our service operations, new industry security standards, or updates to applicable legal and regulatory requirements. When we revise this policy, we will update the “Effective Date” mark at the top of the document, and we will post the revised version on a prominent position on our homepage at www.iconicelectronicsltd.com. For major changes that may significantly impact your privacy rights, we will also send you a direct notification via email to your registered account email address. Your continued use of our website and shopping services after the revised policy takes effect will be considered as your acceptance of the updated terms.

9. Contact Information

If you have any questions, feedback, complaints or requests regarding this Privacy Policy, or our personal data processing practices, please do not hesitate to contact us using the following details:
‌Company Name‌: ICONIC ELECTRONICS PTY LTD
‌Website‌: www.iconicelectronicsltd.com
‌Contact Email‌: [email protected]
‌Contact Address‌: New South Wales 2753, Australia
‌Contact Phone‌: +61 2 4588 5318‌

Our privacy team will review and respond to your enquiry as soon as possible, and we will make every effort to resolve any privacy related concerns you may have in a fair and timely manner. If you are not satisfied with our response, you also have the right to lodge a complaint to the Office of the Australian Information Commissioner (OAIC), the national regulatory authority responsible for privacy protection in Australia.