‌Effective Date: October 13, 2026‌

This Shipping Policy applies to all order deliveries processed by ICONIC ELECTRONICS PTY LTD, operating our official e-commerce platform at www.iconicelectronicsltd.com, for all premium phone cases and high-performance Type-C accessories purchased by customers across Australia and our global shipping destinations. We are dedicated to providing reliable, transparent, and cost-effective delivery services for our 120k+ happy customers, to ensure your ordered durable phone cases, fast charging Type-C cables, power banks, docking stations and other electronics products reach you in perfect condition in a timely manner. If you have any questions regarding shipping timelines, delivery fees, or order tracking issues, you can reach our 24/7 customer support team at any time via email at [email protected], call our service line on +61 2 4588 5318, or send written enquiries to our registered address at New South Wales 2753, Australia.

1. Order Processing Timeline

All paid orders placed on our website will enter our standard processing workflow within 2 business days after your payment is confirmed to be successful. Our warehouse team conducts strict pre-delivery quality checks for every item: we verify that the ordered phone case or Type-C accessory is free from manufacturing defects, confirm no packaging damage occurs, match the product to your selected specifications (including model, colour and functional parameters), and pack every order with extra protective cushioning materials to avoid transit damage. Orders confirmed before 2 PM Australian Eastern Standard Time on regular business days will usually be dispatched on the same day, while orders submitted after the 2 PM cutoff, or on weekends and Australian national public holidays, will be processed and dispatched on the next following working day. You will receive an automated confirmation email as soon as your order is handed over to our designated logistics partner, which includes your unique order number and an exclusive tracking link for your parcel.

2. Shipping Service Options and Delivery Zones

We offer tiered shipping solutions tailored for customers in different regions, to suit varied delivery speed and budget preferences:

• ‌Domestic Australian Standard Shipping‌: For all delivery addresses within Australia, this service is available completely free of charge for all orders over €35. For orders below this threshold, a flat shipping fee of €4.99 applies. The standard delivery timeline ranges from 3 to 7 business days from the dispatch date, covering all metropolitan and regional areas across New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania and the Australian Capital Territory.
• ‌Domestic Australian Express Shipping‌: Customers who need urgent delivery can select this expedited service at checkout for a flat fee of €9.99. All express parcels are prioritised for processing and transportation, and will be delivered to your nominated address within 1 to 3 business days after dispatch, with real-time signature confirmation upon delivery.
• ‌International Standard Shipping‌: We ship our curated collection of phone cases and Type-C accessories to over 30 countries across Europe, New Zealand, North America and parts of Southeast Asia. For all international orders, a flat shipping fee of €12.99 applies, with a typical delivery window of 7 to 15 business days, depending on the customs clearance process of the destination country. Customers are responsible for any applicable import duties, value-added taxes or customs processing fees charged by their local customs authority.
• ‌International Express Shipping‌: For international customers with urgent delivery needs, this premium service is available for a flat fee of €24.99, with an estimated delivery time of 3 to 5 business days after dispatch.

3. Order Tracking and Delivery Updates

Once your order is dispatched from our New South Wales warehouse, you can access real-time full logistics status updates at any time via the tracking link sent to your registered email, or through the “My Orders” section under your account page on our website. Our system will send you proactive email notifications at key milestones, including dispatch confirmation, parcel out-for-delivery alert, and successful delivery confirmation. If your tracking information shows the parcel is marked as delivered but you have not received your package, please contact our customer support team within 48 hours of the delivery confirmation timestamp. Our team will liaise directly with the logistics provider to conduct an investigation, and will arrange a free re-dispatch or a full eligible resolution for you if the parcel is confirmed lost during the last-mile delivery process.

4. Shipping Restrictions and Delivery Notes

We do not ship to PO box addresses for international express orders, and we recommend customers provide a valid residential or commercial street address with a working contact phone number at checkout to avoid failed delivery attempts. Our logistics courier will make two delivery attempts for every parcel. If no one is available to sign for the parcel on the first attempt, the courier will leave a delivery notification card at your address, and arrange a second delivery attempt on the next working day. If the second attempt also fails, the parcel will be held at the nearest local courier service point for up to 7 days, and you will be responsible for picking up the parcel within that retention window.

We will not be liable for delivery delays caused by unforeseeable force majeure events, including extreme weather conditions, local public health emergency restrictions, customs clearance delays beyond our control, or unforeseen logistics network disruptions. In such cases, our support team will actively send you regular updates on your order status, and help you adjust your delivery schedule or provide reasonable resolutions when needed.

All terms of this Shipping Policy are updated and published on our official website www.iconicelectronicsltd.com, and we will notify all registered customers via email in advance if any major changes to the policy are implemented.