‌Effective Date: October 13, 2026‌

This Refund and Returns Policy applies to all product purchases made through the official e-commerce website of ICONIC ELECTRONICS PTY LTD, accessible at www.iconicelectronicsltd.com. As a dedicated retailer offering premium phone cases, high-performance Type-C accessories and related electronics products, we are committed to delivering satisfactory shopping experiences to all our 120k+ happy customers, and this policy outlines clear, transparent rules for all return, exchange and refund related requests to protect the rights of both our customers and our business operations. If you have any questions regarding the terms listed below, you can reach our 24/7 customer support team at any time via email at [email protected], call our service line on +61 2 4588 5318‌, or send post enquiries to our registered address at New South Wales 2753, Australia.

1. Core Policy Principle: No Standalone Refund Requests Are Permitted

To maintain fair, compliant operational standards for all customers, we explicitly state that ‌pure refund requests without product return are not supported under any circumstances‌. We will never process a full or partial refund for any paid order unless you complete the full product return process in accordance with the rules defined in this policy, and we have received, inspected and confirmed the returned item meets all our return eligibility criteria. This rule applies to all products sold on our platform, including all phone case lines (such as carbon fiber phone cases, leather wallet phone cases, shockproof cover models) and all Type-C accessories (including chargers, cables, docking stations, power banks and other related products). We will only initiate a refund after you have shipped the purchased item back to our designated return address, our quality inspection team verifies the returned product is intact and meets requirements, and we formally approve your complete return request. No exceptions will be made to this no-standalone-refund principle.

2. Return Eligibility Criteria

To qualify for a valid return that can be processed for subsequent exchange or refund, your request must meet all the following requirements:

1. You must submit your return application to our customer support team within 30 calendar days from the date you successfully sign for receipt of the ordered product. Return requests submitted after this 30-day window will not be accepted.
2. The returned product must be in unused, original condition, with no scratches, stains, water damage, man-made breakage or signs of improper use. All original factory packaging, included accessories, tags and documentation that came with the item must be returned together with the main product, and not damaged or discarded.
3. You must provide the original order number, valid proof of purchase, and clear photos or short videos that show the condition of the product you intend to return when you submit your return application.
4. Customised, personalised products that are produced to your exclusive specifications are not eligible for return unless the items have confirmed manufacturing defects.

3. Approved Return Scenarios

We only accept valid return requests under the following confirmed circumstances:

• The product you received has confirmed manufacturing quality defects that affect normal usage, verified by our quality inspection team after you submit supporting proof.
• The item we shipped to you does not match the product model, specification, colour or variant you selected and paid for in your original order.
• The product you received was severely damaged during the logistics delivery process, with complete outer packaging breakage that was not caused by you after signature confirmation.

Once we receive your returned item and complete the mandatory quality verification, we offer two optional resolution paths for eligible returns: you can choose an equivalent product exchange, or a full refund processed to your original payment account. All return shipping costs will be fully covered by ICONIC ELECTRONICS PTY LTD if the return request is triggered by our verified errors, such as wrong item delivery or confirmed manufacturing defects. For return requests caused by other non-quality personal reasons, customers will need to afford the return shipping fees on their own.

4. Processing Workflow for Return Requests

1. ‌Application Submission‌: Contact our 24/7 customer support team to submit your return request within the 30-day eligibility window, provide your order number and related supporting materials for the issue.
2. ‌Eligibility Review‌: Our support team will review your request and submitted proof within 2 working days, and send you a confirmation email with our designated return address once your request is approved.
3. ‌Product Shipment‌: Send the complete product back to the provided return address, and share the tracking number of the return logistics with our support team after shipment.
4. ‌Quality Inspection‌: Our in-house inspection team will check the condition of the returned item within 3 working days after we sign for the delivery.
5. ‌Subsequent Resolution‌: After verification, we will process your selected exchange or refund request. The refund will be remitted to your original payment method within 7 working days, and the actual arrival time will follow the processing rules of your payment service provider.

Please note that standalone refund applications without product return, including requests for refunds when customers state they do not want the item anymore before or after delivery without returning the physical product, will be directly rejected. If you refuse to sign for the delivered parcel, you will still be required to send the item back to our warehouse at your own cost to trigger any subsequent processing. We reserve the right of final interpretation for this Refund and Returns Policy, and all updates to this policy will be posted publicly on our official website www.iconicelectronicsltd.com.